Returns & Shipping Errors
must have a return authorization number (RA#) for any return issue.
Please email us and you will get a phone call or email
with your RA#. You must provide the
Description / Product Code and Quantity
- Dates of
Purchase (all returns must be must be within 60 days of purchase)
- Reason for
Return (damage, incorrect, customer error end user, etc.)
mark the outside of returned boxes with the RA#
without RA#'s clearly marked on packages will be refused.
returns must be mailed within 45 days from when customer receives RA#.
are responsible for shipping charges on products being returned due to
customer error or product dissatisfaction.
- No COD
returns will be accepted.
- If a
C.O.D. shipment is refused, there is a $20.00 restock/re-ship fee.
- A 10%
restocking fee will be applied to ALL returns.
merchandise must not be marked in any manner and in a resalable condition
(other than damages or end user returns)
and Discontinued items may not be returned.
- No Cash
refunds given on returns
shipping and mailing address:
To reduce your return shipping costs, please ship to
the closest address:
13675 Darice Pkay, #200
Strongsville, OH 44149
11401 Granite St
Charlotte, NC 28273
4403 E. Central Ave, #191
Fresno, CA 93725
There will be a
$25.00 charge on any checks returned from your bank as non-payable for any
account will automatically change to C.O.D./cash-only for 30 days.
account will return to regular C.O.D. if the check clears the second
- If the
check does not clear, your account may be changed to C.O.D./cash-only
To make sure
that your problems are handled as quickly and effectively as possible, please
follow these guidelines:
- Damages or
discrepancies in our shipments must be reported by email within 12 hours.
are checked, rechecked and initialed on the packing slip by an inspector
before they leave our warehouse.
Please have this packing slip (with order number) available when
contacting us regarding any problems.
- In case of
damage or breakage:
save all packing materials and damaged products so that UPS can inspect.
Claims for loss
or damage on delivery by common carrier:
merchandise is carefully packed before leaving our warehouse.
companies will not accept shipments unless the number of cartons agrees
with the number of cartons on the bill of lading.
for safe delivery of your shipment is assumed by the carrier upon
acceptance of the shipment by the carrier.
- We cannot
be liable for case shortages or damages that occur after the merchandise
has left our warehouse.
regarding returned checks:
- There will
be a $25.00 charge on any checks returned as non-payable for any reason.
- Any check
not reimbursed within 10 business days may be subject to criminal
- Certified funds may be required for future